Frequently Asked Questions

We have proudly served clients since 1992. During that time, we have built a reputation for dependable service, personalized security solutions, and honest recommendations. Our founder also brings more than 40 years of experience in the security industry, providing valuable knowledge across a wide range of security services.

We provide a comprehensive range of professional security services, including:

• Alarm and video surveillance services.
• Investigative and background services.
• Security consultant services.
• Community and patrol services.
• Executive protection services.
• Home automation sales and installation.
• Professional security equipment through our online shop.

Our ability to provide multiple security services allows us to create complete protection strategies tailored to each client's specific needs.

Yes. We proudly serve homeowners, business owners, property managers, commercial facilities, organizations, and communities.

Every property presents unique security challenges, so we design customized solutions that reflect the specific needs of each client rather than offering standardized systems.

Yes. We provide free security consultations to help clients better understand their security options.

During your consultation, we discuss your concerns, evaluate your property, identify potential vulnerabilities, and recommend solutions based on your goals, budget, and environment.

Our consultative process allows us to provide recommendations that are practical, effective, and tailored specifically to your situation.

A consultation allows us to understand your property's unique characteristics before recommending equipment or services.

We evaluate important factors such as:

• Property layout.
• Lighting conditions.
• Building access points.
• Existing security systems.
• Areas requiring additional protection.
• Future expansion opportunities. 
• Lighting conditions
• Doors
• Windows
• Landscaping and under existing security systems, add integration of various systems (access control, alarm, CCTV, doors/windows) working together for overall value

This careful planning helps ensure that every recommendation provides meaningful value and dependable long term performance.

Yes. We professionally install alarm systems for both residential and commercial properties an authorized ADT dealer.

Every installation is customized based on the property's layout, security objectives, and daily operation. Our goal is to provide dependable alarm systems that help protect your property while giving you greater peace of mind.

Yes. We provide professional video surveillance installation using quality equipment selected for reliability and performance.

As an authorized distributor for Avycon, we offer surveillance solutions that provide dependable image quality while supporting a wide range of residential and commercial security applications.

Camera placement is carefully planned to maximize coverage while considering lighting conditions and potential blind spots.

Yes. If you already have a security system in place, we can evaluate its performance and recommend practical upgrades.

In many cases, existing systems can be enhanced with newer technology, additional cameras, improved alarm components, or expanded home automation features.

Our recommendations are always based on your individual needs rather than replacing equipment unnecessarily.

Home automation allows homeowners to manage connected systems throughout their property more conveniently.

Depending on your goals, home automation may include:

• Integrated security systems.
• Video surveillance access.
• Smart lighting.
• Connected home devices.
• Remote system management.
• Video surveillance
• Smart lighting
• Connected devices
• Remote/system management
• Access control
• Door timers.

Our home automation solutions are customized to fit your lifestyle while improving both convenience and security.

Our investigative and background services help individuals, businesses, and organizations obtain reliable information for important decisions.

Every case is handled professionally and confidentially. We begin with a consultation to understand your objectives before recommending the most appropriate investigative approach.

Our security consulting services help clients evaluate existing security measures, identify vulnerabilities, and develop practical strategies to improve protection.

Rather than focusing only on equipment, we consider your property's layout, operational needs, environmental conditions, and long term security goals before making recommendations.

Community and patrol services provide a visible security presence that helps support safer residential neighborhoods, commercial properties, and private facilities.

Every patrol plan is customized according to the property's layout, operating schedule, and specific security concerns.

These services often complement alarm systems and surveillance cameras as part of a broader security strategy.

Executive protection services are designed for business leaders, executives, professionals, public figures, and private individuals who require enhanced personal security also family members (spouses, children) explicitly, especially relevant for athletes/entertainers due to higher family exposure..

Every protection plan is tailored to the client's schedule, travel requirements, lifestyle, and individual security concerns.

Yes. Many of our clients choose to combine several services into one comprehensive security solution.

For example, a business may combine alarm systems, surveillance cameras, security consulting, and patrol services. A homeowner may choose alarm installation, video surveillance, and home automation.

Because we offer a broad range of security services, we can develop integrated solutions that work together to provide more complete protection.

Yes. Our online shop offers professional security equipment for residential and commercial customers.

We also provide knowledgeable guidance if you need assistance selecting the right products for your project.

Many customers choose to combine equipment purchases with our professional installation services.

Yes. Professional installation is available for many of the products we offer.

Our experienced team carefully installs equipment while considering property layout, lighting conditions, system integration, and future expansion opportunities to ensure dependable long term performance.

Many products are shipped directly from manufacturers or distributors.

Most shipments are sent using UPS, with typical delivery times of approximately three to five business days for products shipping from California. Tracking information is generally provided after shipment has been processed.

Delivery times may vary depending on product availability and destination.

All Equipment has ALT Direct Alarm & Video Surveillance Services as a Distributor of Avycon, CCTV Cameras Products, also known as the Manufacturer

A full 3Yr Warranty on all Avycon.com Cameras Equipment

ALT Direct Alarm & Video Surveillance Services will Also Offer a Full 90 Days Warranty on our Installation

Yes. We are available 24 hours a day to support our clients and respond to their security needs.

Clients continue to choose us because we provide:

• Serving clients since 1992.
• More than 40 years of industry experience.
• Personalized security consultations.
• Customized security solutions.
• Professional alarm and surveillance installation.
• Authorized Avycon distribution.
• Comprehensive security services under one company.
• Honest recommendations based on your needs.
• Residential and commercial expertise.
• Twenty four hour availability.

Our commitment is to deliver dependable security solutions that provide lasting value and peace of mind.